How to Choose a Contact Tracing Solution

Contact tracing solutions have become a hot topic over the past several months. With most people eager to return to work and play, both societal and business leaders are looking for the latest solutions and strongest safety measures. Contact tracing solutions can mitigate the risk of outbreaks while ensuring that employees remain healthy and confident. 

Safeteams_how to choose a contact tracing solution

If we’ve learned anything over the past year, it’s that there is not a one-size-fits-all approach to contact tracing. Businesses operate in different ways and are guided by unique factors that tend to vary. In this article, we’ll share the current landscape, along with areas to consider regarding what solutions will work best for your business. We’ve also included a vendor evaluation guide that you can leverage to derive more robust insights. 


Keep reading to unpack the various factors that should come into play when deciding which contact tracing solution is optimal for your business. 


Top five factors to consider before choosing a contact tracing solution


1. Budget  Safeteams_budget considerations while choosing a contact tracing solution

The best way to decide if you need automated technology is to do a cost-benefit analysis while considering the worst-case scenario: a complete shutdown. 


However, before making a choice, pay close attention to the upsides and downsides of the chosen solution. Sometimes, what might appear to be a much cheaper solution might end up drilling a hole in the pocket in the long run.


If you realize that your business might not be able to bear the cost of implementing a costly solution, then manual tracing might just be an excellent way to go.


2. Company size  Safeteams_look at company size while choosing a contact tracing solution

Smaller companies with fewer employees can probably choose manual contact tracing. If there are less than ten employees on the floor, you can easily trace secondary interactions and quickly interview everyone on-site.


However, this will not hold in the case of larger organizations with cross-functional collaboration and multiple interactions. Also, larger corporations are more exposed to the risk of an in-house outbreak due to high labor capacity and movement. Hence, they need to take more intense and drastic action than smaller businesses. 

3. Resources  Safeteams_consider resources while choosing a contact tracing solution

Before making a decision, consider this: Can you afford to dedicate a few people only to conduct interviews to conduct a trace in case of a positive COVID case at your facility?


For example, in manual contact tracing, business owners dedicate resources exclusively to conduct the trace. These resources, instead of being productive, spend time interviewing individuals for hours on end. Additionally, they will also be exposing themselves to risk by interacting with everyone on-site.


4. Data accessibility and reporting  Safeteams_ensure data access and reporting while choosing a contact tracing solution

There is no point in implementing a solution that doesn't allow you to pull reports in real-time. In case of a positive case, you need to move quickly, and the solution you choose should enable you to do that.


For example, Safeteams' integrated solution transmits data into a centralized platform that allows administrators and supervisors to trace secondary interactions quickly. All you have to do is select a date range, click on “select employee,” type in the name of the employee, and you'll be able to download a report with at-risk individuals who should also be placed under quarantine until they get tested.


Safeteams_how to extract an automated contact tracing report


You can also visualize the data with network analysis reports. When you plan to implement contact tracing at your facility, you need to factor in analytics and reporting accuracy to stave off an outbreak. For example, manual contact tracing is a time-consuming process and includes a high margin of inaccuracy.


Safeteams_look at interaction maps to ensure minimal employee contact


Now, more than ever, business owners are entrusted with the responsibility to ensure their workers' health and safety. It is in their best interest to maintain a safe environment, keep staff morale high and optimize operations to minimize losses. By using technology for contact tracing, you assuage employee concerns and promote their mental well-being.

5. Compliance standards  Safeteams_ensuring compliance standards while choosing a contact tracing solution

As our reliance on technology increases, so do concerns on privacy and data compliance. You can expect that staff will need assurances that their data will be gathered, stored, and managed appropriately. They will have questions on exactly which data will be collected, who will have access, and how it will ultimately be used. 


Furthermore, vendors should be able to demonstrate compliance with the latest data regulations. Keeping data secure and in the right hands needs to be an important component of any contact tracing strategy. 


Contact Tracing: Vendor Evaluation Checklist

Since contact tracing is a relatively new project and process for most organizations, solution providers play an essential role in supporting clients.

While shortlisting a vendor, ensure your solution provider checks off these points on the list.


1. Experience with legal and privacy questions

Privacy, security, and legal issues around the use of contact tracing technology are essential. Make sure your provider has substantial experience working with regulations in these fields.


2. Ongoing support & project management

Unlike some software apps, contact tracing requires engaging the whole organization. As a client, you'd need your vendor's support to communicate and assist in change management at your workplace. You'll also need a provider who is on standby to help and manage any anomalies.

Safeteams offers round-the-clock support to ensure you have all the help you need in case of a positive case at your facility. Our team also provides technical assistance via phone, email, and chat from Monday to Friday between 8 AM to 7 PM ET.

3. Strong maintenance and updates

All software platforms need to improve to ensure a better user experience continually. Vendors should be able to respond to bugs, manage new security threats and deliver more value. Ensure your provider gives you clarity on how they would do this. Also, avoid software that offers no sustainable or credible maintenance plan.

There are so many factors to consider when implementing a contact tracing solution - but it’s essential that you do so thoughtfully, for the health and well-being of your staff. It is your responsibility to make your organization a place where people are comfortable working and spending time. For a more complete walkthrough on how to implement contact tracing at your workplace, download this guide, or contact our experts by filling out this form. 

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