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Pollard Banknote Designs a Holistic Safety Protocol

Keeping employee safety and wellbeing top of mind is a priority at Pollard Banknote—a leading lottery partner to more than 60 lotteries worldwide with 2000+ employees in over nine locations worldwide.

Safeteams_Pollard Banknote_Margaret Proven_Executive vp-hr

 

We sat down with Margaret Proven, Executive Vice President-Human Resources at the company to understand how they designed a holistic safety protocol to better safeguard their employees during this pandemic.

 

1. Could you tell us a little about Pollard Banknote?

 

Pollard Banknote is a global company,  publicly traded on the Toronto Stock Exchange (TSX). We are a leading lottery partner to more than 60 lotteries worldwide, providing high-quality instant ticket products, licensed games, retail merchandising solutions, and a full suite of digital solutions, ranging from world-class game apps to comprehensive player engagement and iLottery solutions, including strategic marketing and management services. 

 

Pollard is a proven innovator and has decades of experience helping lotteries to maximize player engagement, sales, and proceeds for good causes. Pollard Banknote also provides pull-tag tickets, bingo paper, and its Diamond Game and Compliant Gaming electronic games and devices to charitable and other gaming marketing in North America.

 

2. Earlier this year, you implemented contact tracing at your facility. Can you tell us what prompted this decision?

 

We implemented contact tracing to bolster our overall employee health and safety plan. Through the pandemic, we have been working with a leading-edge medical doctor who mentioned one of his clients was working with Safeteams. Which is when we decided to look into it. 

Our existing safety protocols include symptom screening, temperature scanning, social distancing, and facemask policy. Adding Safteams’ automated contact tracing solution is a good addition to our safety measures.

Our existing safety protocols include symptom screening, temperature scanning, social distancing, and facemask policy. Adding Safteams’ automated contact tracing solution is a good addition to our safety measures. We might have even implemented this solution earlier if we had a WiFi setup within our facility. 

 

3. What has changed for you since you implemented contact tracing at your facility?

 

We’ve been able to ensure that we (the HR department) are ready to respond rapidly in the event of a positive case.

 

Since we have implemented Safeteams, we (very fortunately) have not had a positive

case in our workforce. This can be attributed to two factors: contact tracing and also the social distancing feature in Safeteams. Additionally, We also hosted a communication and education campaign for our leaders to ensure we were using the data in the right manner.

 

Prior to implementing Safeteams, we had a few positive cases in our workforce that proved contact tracing to be a time-intensive exercise for the human resources department. Since we follow an open communication policy, we informed employees who the infected person was (if they consented) so they could choose if they feel safe to come to work. 

But with the data from Safeteams, we have more visibility in terms of how employees are interacting with one another. This has helped us decide if we can implement remote work in few situations and even optimize how work is done on the floor. 

For example, contact numbers are high in our printing press and finishing rooms. Not only can we see if those interactions comply with social distancing measures, but we also increased the amount of personal protective equipment (PPE) requirement and modified workflows to improve security. 

 

4. Could you describe what kind of data and analytics you are currently recording?

 

On a weekly basis, we are reviewing the number of close contacts as well as the duration of those contacts. We have enabled our leaders to review data regularly and identify areas/individuals where there may be an opportunity to adjust behavior or how work gets done.

On a weekly basis, we are reviewing the number of close contacts as well as the duration of those contacts. We have enabled our leaders to review data regularly and identify areas/individuals where there may be an opportunity to adjust behavior or how work gets done.

We are using the data to proactively adjust how work gets done to reduce the frequency and duration of contacts.

 

5. How have these reports helped you make better decisions on employee safety in your facility?

 

These reports have helped us raise awareness in employees and giving them visibility about their interactions and contacts.

These reports have helped us raise awareness in employees and giving them visibility about their interactions and contacts.

For example, telling them that they had 17 interactions in the past week, with a total time exceeding 10 mins and advising them on how they can manage this better. 

Safeteams_Pollard Banknote_Margaret Proven_Contact Tracing

6. Could you walk us through the Safeteams implementation process and list any challenges you faced along the way?

 

The implementation process went fairly smoothly after we got WiFi set up in our facility. We needed to make few infrastructural adjustments like arranging for electrical to install the beacons and the hubs. Once we got the equipment, which came in really quickly, there were no issues. We also sent proactive communication to our employees, reminding them that the technology is only effective if they wear the clips on their person and not leave them in their cars or lockers. We even had leaders who ensured shift workers were wearing the Clips and that the batteries were working.

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