Customer Support Specialist

 

ESKI is composed of three brands that service various markets: PixMob, klik and Safeteams. Our mission is to provide memorable experiences through our wearable technologies. PixMob helps create immersive crowd lighting experiences at live entertainment events, making the audience part of the show. Klik is a powerful business networking and information sharing tools for corporate event. Safeteams is our most recent invention. This product provides an effective automated contact tracing and contagion analytics capabilities.

 

Design and innovation are at the heart of our DNA. Nimbleness is an essential component of our culture, as our field of work requires frequent adjustments to remain at the forefront of trends. Our team shares a few common traits, including a thirst for knowledge and knowhow, humility and striving for excellence. Together, we form a mosaic of cultures, personalities and beliefs, and several of us have had non-traditional career paths. We work hard and celebrate with conviction.

 

 

Your role on our team

 

Customer Support and QA

  • Act as a liaison for all support requests from end-users and create service desk tickets
  • Recognize, research, and deliver solutions to clients with your keen problem-solving skills
  • Constantly monitor the health of the Safeteams system (equipment deployed on projects)
  • Review data and do the analytics to verify accuracy
  • Proactively report any bugs
  • Develop a best practices guide for internal purposes, based on support cases
  • Report problems and liaise with Customer Experience Team and Customer Success Manager
  • Identify opportunities, customizations, and technologies to improve business processes
  • Use sound ethical judgment to escalate, manages, and reports control issues with transparency
  • Provide feedback to Customer Success Manager on potential customer situations
  • Focus on completing support calls with professionalism and in a timely and efficient manner
  • Be a member of the emergency line for ongoing projects

 

You are the person for this role if you fit the following criteria

  • 1-2 years of experience in customer support with excellent skills in customer relations
  • DEC in Computer Science, IT, or any other related field
  • Must be fully bilingual (French & English)
  • Basic software programming skills (e.g., Python, API calls, run scripts)
  • Proven and strong technical, analytical and troubleshooting skills
  • A passion for QA and product improvement
  • Autonomous, organized and meticulous
  • Speed, flexibility, and agility
  • Seeking to evolve in a constantly changing environment

 

What we offer

  • A dynamic company culture, which you will help evolve over time
  • 4 weeks of vacation per year
  • Flextime
  • A competitive collective insurance
  • Creative and brilliant colleagues

 

Please forward your resume and cover letter by filling this Form.

 

We thank all applicants for their interest. However, only the applicants selected for an interview will be contacted.