Product Specialist (IoT)

 

ESKI is composed of three brands that service various markets: PixMob, klik and Safeteams. Our mission is to provide memorable experiences through our wearable technologies. PixMob helps create immersive crowd lighting experiences at live entertainment events, making the audience part of the show. Klik is a powerful business networking and information sharing tools for corporate event. Safeteams is our most recent invention. This product provides an effective automated contact tracing and contagion analytics capabilities.


Design and innovation are at the heart of our DNA. Nimbleness is an essential component of our culture, as our field of work requires frequent adjustments to remain at the forefront of trends. Our team shares a few common traits, including a thirst for knowledge and knowhow, humility and striving for excellence. Together, we form a mosaic of cultures, personalities and beliefs, and several of us have had non-traditional career paths. We work hard and celebrate with conviction.

 

 

*** This role is for Safeteams (read above for more info) *** 

 

Your role on our team

  • Executing the clients’ project scope, training, and assisting admin users on the configuration and installation of the Safeteams technology
  • Explaining product performance and benefits by delivering high-quality, professional presentations
  • Contributing to identifying areas of opportunity for improvement within our customer experience department and optimizing our technology deployment practices to allow for swift scalability
  • Seeking to achieve high standards of service & customer experience
  • Working closely with our internal teams to represent our customers and making their feedback as impactful as possible to influence the evolution of our products and processes
  • Working hand in hand with account managers and elaborating a seamless onboarding for each of our clients 
  • Organizing and giving trainings to clients on how to use and promote Safeteams among their teams
  • Participating proactively in the creation of new training material for internal and external use
  • Being knowledgeable of internal technological developments and constraints so as to be able to articulate them well to clients and external stakeholders

 

 

You are the person for this role if you fit the following criteria

  • Demonstrated ability to build positive relationships with key stakeholders and act as a trusted advisor
  • Solid work ethic and proven time-management and prioritization capacity to deliver results and meet deadlines of several simultaneous installations
  • Great communication skills spoken and written (French & English) 
  • Ability to work in a fast-paced work environment

 

Nice to have

  • Experience with Salesforce or within the industrial industry is a strong asset
  • 3+ years of experience in B2B, client onboarding of SaaS platform and\or customer experience

 

What we offer

  • A dynamic company culture, which you will help evolve over time
  • 4 weeks of vacation per year
  • Flextime
  • A competitive collective insurance
  • Creative and brilliant colleagues

 

Please forward your resume by filling this Form.

We thank all applicants for their interest. However, only the applicants selected for an interview will be contacted.